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Dynamics 365 Customer Service MCP Server
MCP server from Microsoft that connects Dynamics 365 Customer Service data, cases, knowledge and workflows to MCP-compatible AI clients through a standardized connection model. Generally available as of July 30, 2026. Provides over 90 customer service tools that AI agents can use to automate support workflows. Teams can access cases, knowledge articles and customer context directly within AI tools they already use. Eliminates the need to build separate integrations for every AI experience. Maintains centralized management of customer data and access policies. Supports Claude, ChatGPT, Microsoft Copilot and other MCP-compatible clients.
MCP unverified
Integration
| Transport | http |
| Auth | oauth |
| Endpoint | https://learn.microsoft.com/en-us/dynamics365/customer-service/ |
Use Cases
| 01 | Automate customer service workflows by connecting AI agents to Dynamics 365 Customer Service via MCP to access over 90 tools for case management, knowledge retrieval and customer context |
| 02 | Enable support teams to query case data, search knowledge articles and check customer history through AI assistants connected to Dynamics 365 Customer Service MCP without switching between systems |
| 03 | Build AI-powered support operations where agents resolve cases, route inquiries and surface relevant knowledge articles through Dynamics 365 Customer Service MCP with centralized access controls |
Tags
customer-service microsoft dynamics-365 support crm enterprise case-management knowledge-base
Machine-readable: /api/servers.json
· JSON-LD schema embedded in <head>