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Request Tracker MCP Server
MCP server from Best Practical Solutions that connects AI assistants to a live RT (Request Tracker) instance. Enables searching tickets, viewing ticket history, creating and updating tickets through natural language conversations. Integrates with RT REST 2.0 API for full ticket lifecycle management. Designed for IT support teams, help desks and operations teams using Request Tracker for issue tracking. Open source.
MCP unverified
Integration
| Transport | stdio |
| Auth | api-key |
| Endpoint | npx mcp-server-rt |
| Install | npm install -g mcp-server-rt |
Use Cases
| 01 | Search and retrieve IT support tickets from Request Tracker through Claude or other AI assistants without logging into the RT web interface |
| 02 | Enable help desk teams to create, update and resolve tickets through natural language commands via AI assistants connected to their RT instance via MCP |
| 03 | Build automated IT operations workflows where AI agents monitor ticket queues, prioritize issues and generate status reports from Request Tracker data via MCP |
Tags
ticketing it-support help-desk issue-tracking request-tracker operations
Machine-readable: /api/servers.json
· JSON-LD schema embedded in <head>